Effective date: October 27, 2026
This policy covers clearcostpayments.com and the calls, texts, emails, forms, chats and call bookings you send to ClearCost Payments ("we", "us"). ClearCost Payments is based in Orange County, California.
Information we collect
Information you give us
- Contact details: your name, business name, email address and phone number.
- Business details: whether you already take cards, your equipment, your approximate processing volume, and anything you write in a notes or message field.
- Merchant statements: if you upload, text or email processing statements, we receive what is in them. That can include your business name and address, processing volumes, fees, and merchant or account identifiers.
- Messages: the content of calls, texts and emails you send us, including any attachments.
- Website chat: what you type to the chat assistant on this site. If you share your name, business, phone number or email in the chat, we save them and the chat conversation so we can follow up.
- Booked calls: if you book a call on this site, your name, business name, phone number, email, any notes you add, and the time you pick.
Please do not send full card numbers, bank account passwords or Social Security numbers through this site, by text or by email.
Information collected automatically
- Basic technical data: like most websites, our hosting provider records information such as IP address, browser type, pages requested and the time of each request.
- Site analytics: we use Google Analytics to understand how visitors use this site, such as which pages are viewed and how people arrive. Google may set cookies or use similar technology in your browser to do this.
- Advertising measurement: we use Google Ads to see whether our ads lead to form submissions, calls or texts. Google may set cookies or use similar technology in your browser to do this.
- How you found us: when you send a form, chat with us or book a call, we record the first page you visited on this site and the website that sent you there (for example a search engine or an ad), so we know which marketing works.
- Chat session: the chat assistant keeps your conversation in your browser's session storage while the tab is open, so it doesn't reset when you change pages.
How we use information
- To prepare your Free Rate Analysis and respond to your questions.
- To set up and support a merchant account or equipment if you choose to move forward.
- To contact you about your request by phone, text or email.
- To schedule calls you book and send you confirmations, reminders and links to reschedule or cancel.
- To keep a record of our conversations with you (emails, chats, calls and notes) in our private customer records.
- To measure and improve our website and advertising.
- To meet legal, security and fraud-prevention obligations.
Email, calendar and records
We keep a private customer record for each business we work with. Emails between you and our ClearCost Payments email addresses, including attachments such as statements, are copied into that record, and calls you book are added to our calendar. Only ClearCost Payments can see these records.
Automated tools and AI
The chat on this site is a virtual assistant, not a person. Your chat messages are processed by an AI service (Anthropic's Claude) to write its replies. We may also use AI tools to read the totals and fees on statements you send us, to help draft our messages to you, and to read lead details sent to us by referral partners. A person at ClearCost Payments reviews the results before we quote you or act on them. These providers process the information only to provide the service to us.
Who we share information with
- Our processing partner. ClearCost Payments partners with PayBright, a registered ISO of Citizens Bank, N.A. We share information with PayBright, its sponsor bank and the providers involved in pricing, underwriting, equipment and account setup when that is needed to prepare your analysis or open your account.
- Service providers. Companies that run services for us, such as Netlify (website hosting, forms, data storage and file storage), Zoho (email and calendar), Anthropic (the AI behind the chat assistant and statement reading), and Google (site analytics, advertising measurement, and web fonts). They may only use the information to provide those services.
- Legal reasons. When required by law, or to protect our rights, our customers or others.
We do not sell your personal information.
Cookies and advertising
This site uses Google Analytics to see how visitors use the site, and the Google Ads tag to count form submissions and taps on our phone number. You can manage how Google uses your information for ads at adssettings.google.com, and you can block or delete cookies in your browser settings. The site works without them.
Calls and texts
If you call or text us, or give us your phone number in a form, we use that number to reply to you about your request. Message and data rates from your carrier may apply. Tell us if you would like us to stop contacting you and we will.
How long we keep information
We keep information for as long as we need it for the purposes above, or as required by law and by our processing partner. You can ask us to delete information you sent us, including statements, chat conversations and booked-call details, at any time.
Security
This site uses encrypted (HTTPS) connections, and we limit access to the information you send us. No method of sending or storing information is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us what information we hold about you, ask us to correct or delete it, or ask us to stop contacting you. California residents may have additional rights under California law. To make a request, email info@clearcostpayments.com or call 949-946-2442.
Children
This site is for businesses and is not directed to children. We do not knowingly collect information from anyone under 16.
Changes to this policy
If we change this policy, we will post the new version on this page and update the effective date.
Contact us
ClearCost Payments
Orange County, California
Email: info@clearcostpayments.com
Phone: 949-946-2442