Merchant support
Already processing with us? Here's who to call for each kind of problem, and what to have handy so you get help fast.
Or text us. Office hours: Mon–Fri, 7am–7pm Pacific.
We set up your account, so we're the fastest way to the right answer.
Monday through Friday, 7am to 7pm Pacific.
When you reach out, include: your business name, the product you're using (terminal, POS, gateway, or app), what's happening, any error message, and the best number to call you back.
PayBright, our processing partner, provides processor and POS support 24/7, except most federal holidays.
Declines, deposits, funding, and statement questions. Contact us, or PayBright support after hours.
A terminal that won't connect, print, or turn on. Call PayBright support any time, or contact us during office hours.
Menus, items, users, and password resets. Contact us and we'll get the right team on it.
Payment links, invoices, the gateway, and recurring billing. Contact us, or PayBright support after hours.
A new bank account, a business name or address change, or a new location. Contact us and we'll walk you through what's needed.
Statements, reports, and PCI compliance are in your merchant portal. See Merchant Login →
Check the power and the Wi-Fi or network cable, then restart the device. Still down? Call PayBright support.
Note the decline message and ask for another card or payment method. Most declines come from the customer's bank.
Make sure your batch was closed, and allow for weekends and bank holidays. Then contact us with the date and amount.
Don't ignore it. Respond by the deadline with receipts, signatures, or proof of delivery. Contact us and we'll help.
Use the password reset link on the login page. Still locked out? Call or text us.
A new terminal, location, or service? Contact us and we'll set it up.
Call or text us at 949-946-2442 during office hours, Monday through Friday, 7am to 7pm Pacific. After hours, or if a terminal is down, call PayBright support at (984) 272-2568.
Processor and POS support through PayBright is available 24/7, except most federal holidays. Our office hours are Monday through Friday, 7am to 7pm Pacific.
Your business name, the product you're using, what's happening, any error message, and the best number to call you back.
Yes. Text it to 949-946-2442 or email it to info@clearcostpayments.com with your business name and a short description of the problem.
Sign in to your merchant portal. The links are on our Merchant Login page.
Not a merchant yet? Get a Free Rate Analysis →
Attach your last 2 months of statements if you have them. If not, send your details and we'll follow up.
No statements needed. Tell us about the business and we'll recommend the POS and payment setup that fits, then follow up to go over it.